Browse through our frequently asked questions. If anything is left unanswered, click the button below or contact us here.

What is Pillr?
What’s my commitment to Pillr?
What are the fundamental Pillr service and support standards?
What’s included in partner-managed security operations on Pillr?
What is a security escalation on Pillr?
What happens when a case is filed with the Pillr SOC or Support teams?
How are cases managed by the Pillr SOC and Support teams?
Why is the SLA different for security escalations?
What is a technical escalation?
What is the Pillr commitment to technical response? 
Our mission
What is SOC-as-a-Service?
How does it work?
How does SOCaaS with Pillr compare to other solutions?
How does SIEM work on the Pillr platform?
Is Pillr SOC1 and SOC 2 compliant?
Where is my syslog data stored?
How do Pillr SOC threat hunters assess data?
What threat intelligence feeds are a part of Pillr?